XM"s satellites cover more than 170 channels of digital audio. To receive the signal, you need a compatible device. This is true for both the receiver and the computer software. If you are having problems with the radio or the computer, call XM customer support. Your technical support specialist can help you determine what is causing the problem. He or she can also recommend a workaround. In some cases, you may need to re-login to the website. You can do this with a credit card or by using the ESN.
There are several reasons why you may encounter technical difficulties. For example, your device isn"t compatible with a particular Sirius XM channel. Whether you"re experiencing a loss of signal or you need to change the frequency, the technical support specialists can help you. Additionally, they can explain the process to you.
Some consumers also report problems with the service"s billing. If you"re having issues with your bill, it"s important to call XM customer support right away. They can resolve the most common consumer issues and provide you with a resolution. Aside from the billing issue, you might have other questions about a particular feature.
Some people have concerns about the quality of the services offered by XM. Many customers complain about rude customer service representatives and long wait times. Others say that they feel that the companies" monopoly increases their prices. However, there are some positive aspects of XM"s service, such as its high quality broadcasts.
XM has two high-powered satellites that carry its signal. These satellites are located in a band of about 12.5 MHz, which is used for both broadcasting and transmitting data. While XM"s satellites can be seen across most of Mexico, they are not licensed for pay subscribers in Mexico. Currently, XM"s network of ground-based repeaters covers the United States, Canada, and Puerto Rico.
When you need to talk to a customer support specialist, you can use a telephone or a web-based form. You can also send an email. Be sure to include accurate contact information. Also, review the notes you"ve made in your correspondence with the technician to help identify any areas where you might have been misunderstood.
XM"s satellites were designed to give customers gap-free coverage throughout the contiguous U.S., although the number of XM terrestrial repeaters has declined over the years. Today, you can listen to XM in most of the country, but you might have trouble with it in urban areas.
The service has been purchased by General Motors, who has invested $100 million in the company. Honda also signed a deal to have its vehicles equipped with XM radios. However, if you"re a pre-owned vehicle owner, you"ll need to follow the manufacturer"s instructions.